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Returns and Exchanges

RETURNS and EXCHANGES

OLPHACTORY CANDLES provide stellar customer service. After your order has been placed, our team inspects and carefully prepares your purchase for shipment within 1-3 business days. We will include a gift note if requested. Please leave a message in the order notes at checkout for your personalized gift note(s).

ALL PURCHASES ARE FINAL. CANDLES BROKEN OR DAMAGED IN TRANSIT WILL BE HANDLED ON A CASE-BY-CASE BASIS. THE CUSTOMER WILL BE RESPONSIBLE FOR RETURN SHIPPING.

Please contact us at returnsandexchanges@olphactorycandles.com for assistance.